Crisis Intervention Program

Program Description

In mental health, a crisis refers not necessarily to a traumatic situation or event, but to a person’s reaction to an event. One person might be deeply affected while another individual suffers little or no ill effects.

The purpose of crisis intervention is to deal with the current status of the individual dealing with a crisis. Crisis intervention is not intended to provide psychotherapy, but instead to offer short-term intervention to help clients receive assistance, support, resources, and stabilization.

Services Offered to Clients

  • Offer crisis assessment and intervention focusing on the individual’s immediate situation including factors such as safety and immediate needs
  • Provide emotional support and help improve the individual’s coping strategies
  • Follow up, information and referrals to other service providers according to the individual’s needs

Eligibility Criteria

  • Individuals 16 years of age or over
  • Experiencing a crisis and in need of immediate assistance

Referral Procedures

Hours of operation:

  • Weekdays – 9 a.m. to 5 p.m., at our offices;
  • Wednesdays – 9 a.m. to 8 p.m., at our offices;
  • Monday to Friday – 5 p.m. to 11 p.m., by calling our office or via the emergency room of the local hospital;
  • Weekends – 9 a.m. to 11 p.m., by calling our office or via the emergency room of the local hospital.

Referrals may come directly from the individual, a family member/friend or from the following service providers:

  • Emergency services and hospitals;
  • Physicians;
  • Police services;
  • Community agencies.