Behavioural Support Ontario Program (BSO)


Supported by the Ontario Health North East and coordinated by North Bay Regional Health Centre (NBRHC), BSO provides specialized services for older adults with or at risk of complex responsive behaviours that may be a result of a neurocognitive disorder (e.g. dementia, delirium); mental health; substance use; and/or other neurological condition and offers enhanced support & coaching for their caregivers.


BSO offers behavioural assessment & treatment, transitional care planning, education, support, and linkages to specialty care for:

  • An older adult with one or more of the above related criteria with responsive behaviour(s); or
  • An adult with an age-related cognitive disorder (e.g. early onset dementia) with responsive behaviours; plus
  • Enhanced support & coaching for family caregivers and healthcare providers.


Referrals can be made by family, caregivers, healthcare providers and primary/specialty care partners.

For more information on this program, call the HKS Counselling Services office or the toll-free number of the North-East regional program at 1-855-276-6313.